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Mailboxes: Troubleshooting

I've lost my password and can't log in anymore

If you've lost your password and can't log in, don't worry — there are two ways to recover access:

  1. Use Your Alternative Email Address
    When you create a mailbox, it's important to add an alternative email address. This address will be used for password recovery. To reset your password:

  • Click on "I Forgot Password" on the login page.

  • Recovery instructions will be sent to your alternative email address.
    (If you haven't set an alternative email, we recommend doing so as soon as you regain access.)

  1. Set a New Password via Joker.com
    You can also set a new password directly through Joker.com. Detailed instructions are available here.

Two-Factor Authentication (2FA): Setup and Recovery

Setting Up 2FA

  1. Click on "Initial Setup" to begin.

  2. A secret and recovery codes will be generated automatically.

  3. In your authenticator app, scan the QR code or manually enter the secret to generate one-time codes.

  4. Check the box labeled "Activate" to enable 2FA.

That's it! The next time you log in, 2FA will be active.

Important: Be sure to save and securely store your recovery codes. You may need them if you ever encounter issues with your authenticator app.

Recovering Access

If you, for some reason,n cannot log in using a one-time password (OTP) from your authenticator app, you can use one of your recovery codes. After the initial setup, you receive four recovery codes, and each code can only be used once.

Once you've logged in with a recovery code, you can set up 2FA again by scanning a new QR code with your authenticator app.
You can also manually create a new set of recovery codes at any time.

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